Before you write your e-mail, ask yourself whether a phone call would be more efficient or more appropriate.

No e-mail is really private. So write your e-mail as though you expect someone other than the recipient to see it. Don’t say anything about someone that you wouldn’t say in front of a large group of people with that someone present.

Show that you respect your reader by sending a clear, concise, accurate message. Check for typos, spelling, punctuation, and grammar before sending your e-mail.

Send your e-mails to only those people who need the information. Many people consider it rude of the writer to send unwanted information. Cull your distribution list.

Answer e-mails promptly. If you will be away for an extended time, set your automatic reply function, so you’re not perceived as being rude for not answering.

In our writing courses, we discuss the importance of tone and ways to control the tone of your documents.


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Home About Us SITE MAP Course Descriptions Benefits Why Writing Training? Writing Coaches Our Business Philosophy Consulting Manager’s Page FAQs How To , , , Testimonials Book Contact Us		E-mail Courtesy Before you write your e-mail, ask yourself whether a phone call would be more efficient or more appropriate. No e-mail is really private. So write your e-mail as though you expect someone other than the recipient to see it. Don’t say anything about someone that you wouldn’t say in front of a large group of people with that someone present. Show that you respect your reader by sending a clear, concise, accurate message. Check for typos, spelling, punctuation, and grammar before sending your e-mail. Send your e-mails to only those people who need the information. Many people consider it rude of the writer to send unwanted information. Cull your distribution list. Answer e-mails promptly. If you will be away for an extended time, set your automatic reply function, so you’re not perceived as being rude for not answering. In our writing courses, we discuss the importance of tone and ways to control the tone of your documents.